Frequently Asked Questions

I’ve experienced a home disaster; how soon can you get here?

We’re sorry that’s happened to you; we can get there right away! Usually within the hour (if not less), depending on distance. Just contact us.

How does the process work?

When disaster strikes, we’re there to help! After you call us, we arrive as soon as possible to ensure the safety of your home and family and prevent further damage. We’ll ask you to sign a work authorization, then we’ll take photos and document everything and perform any work necessary to stabilize the scene. If you’re choosing to go through your insurance, we’ll get insurance confirmation before completing the rest of the repair work. We’re dedicated to ensuring a safe, clean, secure environment for you, your family, or your business, and we’re truly a full-service operation. We’ll project manage the entire process, including dealing with your insurance company and organizing all contractors during any necessary rebuild. You don’t have to do anything; we’ll take care of it all.

When is my deductible due? And what’s it going to cost?

While your deductible is usually due when services commence, we can be flexible. We don’t want to add additional stress to an already upsetting situation, so we’re happy to offer payment plans. As for the total cost, it’s dependent both on your insurance policy and the type and breadth of services you require.

Does my insurance cover all cleaning and restoration services?

Again, it will depend on your policy, but in most cases our services are fully covered. If you’ve received confirmed coverage from your insurance company, you’re all good. If there’s something out of the ordinary in your situation, we can help you work with your adjuster to cover some of those unusual circumstances.

Should I go through my insurance or pay privately?

It’s totally up to you! We’re happy to help either way. If you’d like us to come provide cleaning services, we can discuss your options and provide you with a quote. Or, if you want to use your insurance coverage, we can basically take care of everything for you, including liaising with your provider – all you need to do is let your insurance company know we’re coming or have already attended.

I’m a tenant; can I hire you directly, or do I have to go through my landlord?

You can hire us directly to take care of your belongings and the contents of your home no problem, but we’ll need your landlord’s permission to perform any services that deal with the structure. The property owner may also have to forward insurance information.

We’ve had a fire; what happens to my belongings when you come to clean and restore our house?

Our professionally educated and certified team understands that many of your belongings are irreplaceable. We carefully inventory and document all contents, including logging the condition of each item, as we move your belongings to be stored at our secure local warehouse. We then use advanced restoration technology to ensure that what is salvaged and cleaned can be safely returned to you. You’ll receive a list of anything that’s unfortunately unable to be restored, which you can then submit to your insurance provider for reimbursement (or you may purchase replacements and submit the receipts for reimbursement instead).

Do you do asbestos?

Of course! Our technicians are professionally trained, insured, and certified to conduct site inspections, testing, remediation, and proper removal and disposal of asbestos materials to ensure that your property is safe from any cross-contamination. If you suspect that you have asbestos, please avoid disturbing the materials yourself as they can be extremely hazardous. Contact us to coordinate your asbestos abatement plan.

We service the following cities & surrounding communities

Since 1981


Grand Forks

Kaslo & Area




Slocan Valley





Christina Lake

Award Winning Service as Chosen by the Community

What People Are Saying

Our experience with Clean-Scene DKI and in particular, Hank, was wonderful! So knowledgeable, professional and kind! Our kitchen looks brand-spanking-new!!!


I would like to thank you and your employees for the excellent work done at my residence. The cleaning of smoke damage to our home was done in a very professional manner with minimal disruption to our daily routine. You and your employees were most helpful and considerate. I would not hesitate to refer you and your company to my friends and neighbours. Again, thank you very much!


Thank you and your staff for all your effort in assisting us when we experienced water damage in our home. You were quick to respond and thus enabled me to save most items from damage. In addition, the staff that came to restore the damaged structure were skilled and completed their work in an excellent manner. In closing, I appreciated all your specialized help in restoring my home.

Peter ZNelson